Customer Liaison Officer

The post- holder will be responsible for delivering a high level of Customer service across the whole range of activities provided by the Street Care Services area.

The post holder will work directly with a wide range of customers including; businesses, parish councils, schools and individual members of the public, to ensure that we deliver a first class customer service experience.

Customer interactions will include a wide range of activities including (but not exclusively):

Promoting the service to potential customers,
Regularly communicating with existing customers about their enquiries and needs,
Engaging and resolving complaints to ensure positive outcomes.

Supporting the service manager in developing new business initiatives and day to day operations.

This post will be responsible for analysing interactions with customers and working with colleagues to ensure that issues are not only resolved but improvements are made to ensure the service continually learns and improves it’s delivery.

Planning and participation in promotional events in respect of promoting current services, e.g. recycling and new business initiatives.

Working hours will be 30 per week, which may include some weekend work.

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