Customer Service Line Officers

*We are looking to recruit to Level C (Grade 3) on the attached Career Grade. Progression within the Career Grade to Level A (Grade 6) will be in accordance with the attached document. 

Location: York House, Granby Street, Leicester

Full Time (37 Hours) & Part Time (18.5 hours), Fixed Term contract for 12 months due to funding

To be worked Monday to Friday, between 8:00am – 6:00pm, on a rota basis. You will also be required to work Saturdays between 8:00am to 1:00pm on a rota basis.

The Customer Service Contact Centre handles up to 60,000 calls each month on a number of services including Housing Repairs, Revenues and Benefits, Waste Management, Environmental Services, Electoral Services and General Enquiries. In addition to this, we also handle email and non-telephone enquires through the Contact Centre.

Requirements of the post:  


For an informal discussion please contact Kirsty Wright on 0116 454 1022.

Please ensure you provide an email address as this is our preferred method of contact. 

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