Contract Type: Fixed Term Permanent
Salary: See Advert Wording
Working Pattern: Full time Part-time
Advertised By: Leicester City Council
Post Number: A0348/0118AAex
Job Category: Admin / Secretarial / Customer Services
Advert End Date: 11 February 2018
Location: Leicester Adult Education College, Belvoir Street, Leicester
Post 1: Permanent, Part Time – 20 hours per week on a rota including up to 1 evening per week and occasional Saturdays.
Salary: £9,767 – £10,885 per annum
Post 2: Fixed Term until 1st July 2018, Full Time – 37 hours per week on a rota including up to 2 evenings per week and occasional Saturdays.
Salary: £18,070 – £20,138 per annum
You will provide effective and efficient customer service, enrolment advice and course administration.
Requirements of the post:
- Formal training in customer service and administration, including confidentiality and data protection.
- Experience of providing excellent customer service through a range of communication channels including telephone and online.
- Experience of engaging the public and promoting services at events or on information stands.
- Experience of adult education administration, including accurately processing enrolments, withdrawals and amendments.
- Experience of providing impartial information and advice to potential learners.
- Experience of analysing problems and identifying appropriate solutions from a range of options.
For an informal discussion about this post please contact Ryan Norman on 0116 4541856.
Please ensure you provide an email address as this is our preferred method of contact.