Ice Rink- Sales Supervisor

Location: Jubilee Square Ice Rink Box Office at BBC Radio Leicester

Fixed term contract from December 3rd 2018 –January 6th 2019

The Ice Rink box office will open on 6th December. Training will be delivered by De Montfort Hall and will be at both De Montfort Hall and BBC Radio Leicester in the week before the box office opens to the public.

2 x Full Time posts


You will be required to work on a rota basis over the duration of the ice rink. All posts will be expected to work evenings and weekends to ensure the opening hours of the ice rink box office are covered from 10.00am to 8.30pm every day except Christmas day and New Year’s day. You will work on a 2 weekly rota. Week 1- Mon-Sun 9.30am-5.30pm with Tue and Sat off, Week 2- Mon- Sun 12.30pm-8.30pm with Friday and Sunday off.

This is an exciting opportunity to work as part of a team to deliver the ticketing service for the Jubilee Ice Rink as part of Leicester City’s Christmas in Leicester campaign. The box office will be based inside the BBC Radio Leicester building, adjacent to the rink itself.

The role of the Senior will be a supervisory role to ensure the box office runs smoothly and efficiently and to manage customer care at every level. This includes effective and secure cash handling. The senior will be responsible for ensuring staff cover is maintained and is the point of contact between De Montfort Hall, the Festivals and Events team and the ice rink operator. You will also be required to extract sales data from the database and be able to understand the data extracted.

You must have a high level of customer service experience and be able to manage queues effectively whilst maintaining a calm and friendly attitude and to be able to deal with all types of customer situation.

You will also be required to promote any other Christmas activities that are happening in the city during the festive period.

Requirements of the post:


For an informal discussion please contact Gail Bates on 0116 454 3463 or email

Interview & assessment dates: 12th & 13th November 2018


Please ensure you provide an email address as this is our method of contact

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