Penalty Charge Notice & Permit Officer

Penalty Charge Notice & Permit Officer

Salary: £18,870 – £20,541 per annum

Location: Phoenix House, 1 King Street, Leicester  LE1 6RN

Permanent, Full-Time

We are looking to recruit a PCN & Permit officer to undertake the legal processing of Penalty Charge Notices for parking offences and administer permit processing for all permit types for customers, as well as adhering to all policies and procedures within Parking Services.

You will ensure PCN’s are processed in a timely manner and in accordance with the Traffic Management Act 2004, to include preparation for court and parking tribunal cases.

You will administer the permit processing for a variety of parking permits to include residents and businesses (thirteen in total), in accordance with agreed policy, maintaining up-to-date database records on all permit issues and pursuing payment where necessary.

An understanding of legislation/regulations relating to the operation and enforcement of both on-street and off-street parking enforcement is desirable. Knowledge of debt recovery is also desirable.

Requirements of the post include:

– Experience of working with the public;

– Ability to deal with difficult situations politely and tactfully;

–  Effective oral and written communication skills;

–  Good computer skills with ability to operate different I.T systems and databases;

–  Ability to work under pressure and to tight deadlines;

–  Adequate numeracy and literacy skills to carry out all tasks;

–  Subject to a Basic Disclosure Police check.

 

For an informal discussion please contact Perri Stevenson on 0116 454 6301.

Please ensure you provide an email address as this is our method of contact.

Closing Date: 7 May 2018

Post Number: X5523/0418KP

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