Revenues and Benefits Officers (Housing Benefit Team)
Contract Type: Permanent
Salary: £16,481 - £25,694 per annum (Career Graded - starting salary will depend on experience)
Location: Revenues & Customer Support, York House, 91 Granby Street, Leicester, LE1 6FB
Working Pattern: Full time
Advertised By: Leicester City Council
Post Number: H605/0217AAex(HB)
Job Category: Admin / Secretarial / Customer Services
Advert End Date: 13 March 2017
We are looking for self-motivated officers to join our busy Revenues and Customer Support service. The challenging role will be within a team dealing with all aspects of Housing Benefit and Local Council Tax Reduction. This will involve processing new claims for Housing Benefit and Local Council Tax Reduction and changes in circumstances in accordance to the Housing Benefit regulation and the Local Council Tax Reduction scheme. You will also be expected to deal with customer enquiries over the phone, face to face and by written correspondence.
Requirements of the post:
- Significant experience of processing Housing Benefit claims and a full understanding of Housing Benefit Regulations.
- Experience of working with personal computers and various software packages, preferably using the Civica Open Revenues benefit system and its workflow system.
- Experience and ability to communicate effectively and handle stressful situations in a tactful, polite but assertive manner.
For an informal discussion please contact Tim Deacon on 0116 454 2671.
Please ensure you provide an email address as this is our preferred method of contact.
Test Date: w/c 27th March 2017
Interview Date: w/c 17th April 2017
Start Date: May 2017