Support Analyst

Support Analyst

Salary: £18,870 – £20,541 per annum

Location: Bosworth House

 

Permanent, Full Time 

 

 

The post holder will be responsible for providing a technical helpdesk service.

 

This entails taking telephone calls and recording issues and service requests using a call logging system. You will also be expected to resolve incidents at the first point of contact where possible through the provision of advice, incident assessment or referral to problem management.

 

The post uses a wide range of technical knowledge and skills in operating systems, applications and hardware to resolve service calls as quickly as possible to enable the user to continue to deliver their business service.

 

This role requires a problem solver who can quickly establish the cause of the issue through appropriate questions and enable a solution as quickly as possible, whilst at all times delivering a high level of diplomacy, confidence and customer care.

 

Requirements of the post:

– High quality customer care communicator at all levels;

– Previous experience of being part of a technical ICT Service Desk in a large organisation;

– Detailed knowledge of deploying software using Microsoft SCCM 2012.

– Detailed knowledge of Microsoft SCSM 2012 or equivalent

– Detailed knowledge at least three of the following applications/systems or their equivalent:

 

For an informal discussion, please contact Sue Ferguson on 0116 4541365 or Simon Isherwood on 0116 4541229.

 

Please ensure you provide an email address as this is our method of contact.

 

 

Closing Date : 4th July 2018

Test / Interview Date : w/c 16th July 2018

Post Number : R3323 / 0618SSN / EXT

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