Business Services Assistant (2 Posts)

Exciting opportunities have arisen within the Business Services Team for committed and flexible individuals to provide efficient and effective administrative support to the Scheduling Team. This team supports the provision of care to residents of Derbyshire by planning and overseeing care schedules.

 What does a Scheduler do?

Derbyshire’s Care Service provides care and support to Residents of Derbyshire in their own homes. The Service will involve providing primarily short-term packages of care, in order to enable us to support timely discharge from hospital, avoid hospital admission and enable people to retain and regain their independence.

 Schedulers ensure that this service runs efficiently by drawing up schedules, providing immediate response and support to Care Workers to manage their visits and their time, and working closely with Enablement Support Leads to plan rotas.

 They also support a function within the team, where schedulers will also be managing requests for emergency care worker cover for our DCC care services.

 Working arrangements in the Scheduling Team

 The role requires you to be office based; the team are based at The Quad, Boythorpe Rd in Chesterfield.

 You will be working on a rota basis. This includes providing support over two shift types: 7am — 2.30pm, 2.30pm 10pm. This will include weekend and bank holiday working — our service operates 365 days a year. Enhanced rates of pay apply for hours worked after 7pm and on bank holidays.

What we expect from our applicants:

• Someone who can provide a timely and confident response to carers and clients via the telephone and other communication methods.
• Confident in using ICT and bespoke systems.
• Willingness to learn and adapt to our service changes.
• Someone who is a team player who is able to work closely with other disciplines and teams.
• Comfortable working autonomously with a positive and can-do attitude.

Employees have access to a range of benefits and discounts including:

• Access to the Local Government Pension Scheme
• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata).
• Flexible working
• Training and development opportunities
• Paid travel expenses if required to travel to other sites
• Smarter travel scheme including access to the cycle to work scheme
• Supportive management and team
• Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling
• Derbyshire rewards – offering hundreds of discounts and cashback

 Have a question about the role? Please contact csbs.review@derbyshire.gov.uk and your request will be forwarded to the service.

 Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.

 Due to this post having administrative privileges within the Councils IT systems, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

 If you would like to know more about Derbyshire County Council please click here.

 For details of other Business Services vacancies in Childrens Services, please click here

 Interviews will be conducted at the Centre and arrangements will be confirmed with successful candidates.

 Provisional interview date: Wk commencing 28th September