About Us:
Join our dedicated team at Ilkeston Town Hall, where we strive to provide essential services and support to households that need help paying their rent and/or council tax. We are committed to ensuring that all eligible residents receive the benefits they are entitled to, helping to improve their quality of life.
About the Job:
As a Revenues Officer, you will play a crucial role in assessing and processing benefit claims for residents. You will provide advice and support to claimants, ensuring they understand their entitlements and the application process. As you develop your knowledge and expertise, the role will require you to be involved in council tax and business rates to support residents to meet their liabilities and avoid indebtedness. Your responsibilities will include:
– Assessing and processing housing benefit and council tax support claims accurately and efficiently.
– Providing clear and comprehensive advice to claimants regarding their entitlements and council tax liability.
– Conducting interviews over the telephone and face to face to gather necessary information.
– Maintaining up-to-date records and ensuring data confidentiality.
– Liaising with other departments and external agencies to verify information.
– Staying informed about changes in legislation and policy affecting benefits and council tax.
About You:
– Previous experience in a similar role or a strong understanding of benefit and or council tax systems.
– Excellent communication and interpersonal skills.
– Strong attention to detail and organisational abilities.
– Ability to work independently and as part of a team.
– Proficiency in using relevant software and databases.
– A commitment to providing high-quality service to the community.
For an informal discussion and more information about this exciting opportunity please contact Victoria Campion, Benefits Team Leader by email at victoria.campion@erewash.gov.uk or on telephone number 0115 907 1192
The closing date for applications is Thursday, 20th March 2025 at midnight.
How to Apply:
You can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. Please click ‘Apply for the JOB’ button at the foot of this page. You will be requested to provide some basic information before you upload your CV.
For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html
