Customer Advisor M439

Location: Loughborough

2 x Part Time Permanent 33.50-hour Posts

Monday – Friday ranging from 6.30 hours to 7.30 hours each day.

Start times vary from 8am, 8.30am or 9am

Finishing at 4pm each day

This is a set weekly rota

 

Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!

 

We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.

 

The Council is recruiting for 2 Part Time Customer Advisors

The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.

 

This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.

 

Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.

 

The benefits of working with us:

Agile working for many roles
Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
Most services are closed over Christmas
Opportunities for professional development linked to many roles
Access to the Local Government Pension Scheme
Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.

 

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

 

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

 

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

 

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.  It is a diverse community thanks to its student population and cultures from around the world.

 

Previous Applicants need not apply.

 

For further information please email yasmin.tarrant@charnwood.gov.uk or lisa.shillcock@charnwood.gov.uk

 

No agencies please.