About the Role
Are you passionate about driving service excellence and continuous improvement? We are looking for a dynamic and experienced Quality and Performance Coordinator to lead the development and delivery of quality assurance and performance improvement across our Highway Operations Service.
This is a pivotal role that ensures our operational outputs meet industry standards, statutory obligations, and corporate priorities. You’ll be at the forefront of embedding a culture of quality, safety, and performance excellence, while supporting strategic decision-making through robust data analysis and reporting.
Key Responsibilities
- Lead the implementation of a quality assurance framework across Highway Operations.
- Oversee performance monitoring systems, audits, and improvement initiatives.
- Ensure compliance with ISO standards and statutory requirements.
- Produce performance reports and dashboards for senior leaders and elected members.
- Drive continuous improvement through data-led insights and stakeholder engagement.
- Represent the service in public forums, political engagement, and partnership collaboration.
About You
You’ll bring:
- Proven experience in quality assurance and performance roles.
- Strong analytical skills and the ability to translate complex data into actionable insights.
- Excellent communication and influencing skills across diverse stakeholder groups.
- A collaborative leadership style and a commitment to service transformation.
- Knowledge of ISO standards, performance frameworks, and quality improvement methodologies.
Desirable Skills
- Experience in a political or local government environment.
- Familiarity with benchmarking, asset management, and advanced analytics tools.
- Ability to deliver training and embed cultural change.
Qualifications
- Relevant professional qualification or extensive experience in a similar role.
Why Join Derbyshire County Council?
As one of Derbyshire’s largest employers, we offer a supportive and dynamic working environment where employees are valued and rewarded and benefits for this role include:
- Generous annual leave scheme – 27 days (increasing to 32 after 5 years of service) plus Bank Holidays
- Flexible working options – hybrid working arrangements & flexi-time, allowing up to 2 further days off per month
- Excellent Local government pension scheme
- Comprehensive wellbeing package – including physiotherapy, counselling, and occupational health support
- Electric and hybrid vehicle salary sacrifice scheme – lease a brand-new energy-efficient car with no deposit, inclusive of insurance, servicing, maintenance, breakdown cover and tyres.
We’re committed to helping you achieve a healthy work-life balance and reach your full potential. This is a fantastic opportunity to play a key role in shaping the quality and performance of a vital frontline service. If you’re ready to use your expertise to drive improvement, influence change, and make a real impact across Derbyshire’s highways, we’d love to hear from you.
Apply today and help us deliver excellence for our communities!
Provisional Interview Date: Week Commencing 15 December 2025
