Housing Advice Officer

Do you have a passion for helping people who are homeless?

We are recruiting a Housing Advice Officer to join our busy team!

As a Housing Advice Officer, you would work as part of a team ensuring the service meets its statutory obligations by actively supporting the prevention of homelessness. You would deal with a wide range of people including single people and families some of whom will be vulnerable or fleeing abuse and in need of support and access to other services.

Typical duties will be:

To provide a comprehensive homelessness prevention service to members of the public and others tailored to their circumstances.
To give advice and carry out homelessness assessments over the telephone or face to face, undertake detailed enquiries to establish duties owed, provide personalised housing plans which are regularly reviewed.
To maintain accurate and up to date customer records on the Housing IT case management system
Every day will be interesting and present different challenges and demands.  The job is generally 9 to 5 and will be expected to carry out interviews across the district.

What we need from you:

Sound knowledge of housing, homelessness and tenancy law
Previous experience within a Housing/Homelessness section.
Ability to organise and prioritise work in a highly pressurised environment
BENEFITS: We offer excellent terms and conditions of employment including:

Local Government Pension Scheme, 23.8% employer contribution
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher
Flexible Working Policy
Agile Working Policy*
Car Mileage reimbursement*
Long service recognition
Excellent career progression and training opportunities
*Certain restrictions may apply

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership.  The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

We encourage all applications including those on the Future Leaders Programme. If you are interested in having a confidential conversation about the role, please contact Sara Martin, Team Leader: Homelessness on Sara.Martin@e-lindsey.gov.uk.

The Council is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

The Council is committed to creating an inclusive and welcoming environment and has committed to the Age Friendly Employer and Menopause Workplace pledges as well as the Armed Forces Covenant.  In signing these pledges the Council is affirming its support for colleagues.

The Council is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.