The Role
We are seeking a Lifeline Assistant to join our team and provide support to the Lifeline service. Lifeline is a support service for elderly and vulnerable tenants and residents of Charnwood Borough Council.
You will provide a high-quality alarm service to our Lifeline customers while assisting the Lifeline Officer with the installation and maintenance of Lifeline equipment in customers’ properties. You will also complete general administration duties relating to the role and assist the Lifeline Officer in promoting the service by attending events.
You will also be required to provide shift cover for our team of Lifeline Controllers, who provide a 24-hour, shift-based service to tenants of sheltered and dispersed housing for elderly residents, as well as private Lifeline customers. This includes responding to customers who activate their emergency alarm and arranging the appropriate emergency service or next of kin.
This is a 24-hour-a-day, 7-day-a-week service, operating 365 days a year.
You will work 30 hours per week. Some of these hours will be during office hours, assisting the Lifeline Officer, and some will involve providing cover in the Lifeline control room
You will be required to cover colleagues’ sickness and holidays, for which you will be paid overtime.
· Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection.
· As this job is designated as a ‘regulated activity’ (i.e., it involves certain activities in relation to children and/or vulnerable adults), a Basic DBS check is essential.
Full training will be provided for the successful candidate.
The Person
Suitable candidates must possess the following:
· Excellent communication skills
· The ability to deal calmly and confidently with a variety of situations, while always remaining polite and courteous and promoting trust in our service.
· The ability to work on your own initiative, work well in a small team and take a flexible approach to work.
For an informal discussion, please contact Julie Moss on 01509 643970.
We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.
We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world-class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.
Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries.
Charnwood also has a wide-ranging portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.
There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
No Agencies please.
