An exciting opportunity has arisen to join the Customer Services team at the City of Lincoln Council as a Customer Services Adviser. In this varied and rewarding role, you will support customers across multiple contact channels, including telephone, e-mail, and face‑to‑face interactions. Our team provides services covering Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health, as well as main reception and switchboard duties.
We are seeking candidates who can demonstrate a strong customer focus, work effectively within a multi‑skilled team, and deliver a high standard of service in a fast‑paced environment. Proficiency in Microsoft Office applications is essential.
We welcome enthusiastic, organised, and efficient individuals with a passion for helping customers and contributing positively to our service delivery.
This is a career‑graded position, starting at £25,948.92 per annum, rising to £26,020 – £26,077 upon successful completion of a skillset competency test, and further increasing to £26,518 – £28,288 once two skillsets have been achieved.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
Benefits we offer:
