Assistant Customer Experience Manager

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.

Chesterfield Borough Council is seeking an assistant customer experience manager to join our cultural venues team to launch our new venue 1435. 

Your responsibilities will include managing the front of house at both 1435 and the Winding Wheel Theatre and delivering a superb customer experience for all visitors, this includes managing customer assistants, and supervising volunteers. You will ensure that all secondary sales income including bar, catering, retail and merchandise is maximised. 

The successful candidate will ensure the efficient management of all bar and catering operations and have proven knowledge and experience in staff management and hospitality and have worked in entertainment venues. You will be a Personal License Holder and hold relevant qualifications in Food Hygiene and First Aid.

To have an informal conversation, please contact Matthew Rimmington at Matthew.Rimmington@Chesterfield.gov.uk or for further information, please see the job description and person specification attached.

How to apply

Interested candidates should initially apply with a CV and a covering letter stating the job title and clearly demonstrating suitability and experience for the role to HRJobs@chesterfield.gov.uk, no later than the closing date below.

You can use our template if you do not have your own CV, by downloading it here.

Provisional interview date: 8 October 2026 

Direct Advert Page 

https://www.chesterfield.gov.uk/assistant-customer-experience-manager/