The City of Lincoln Council is seeking a highly motivated individual to work with the Void Support Team based at Hamilton House on a permanent, part time basis.
In this role, you will play a key role in the void management process, helping to ensure properties are re-let efficiently and within agreed timescales.
You will work closely with internal teams, tenants, contractors, and external partners to coordinate activities throughout the void process. This is a varied and fast-paced role that requires excellent communication skills, strong attention to detail and a commitment to delivering outstanding customer service.
The successful candidate will be confident using a range of computer systems, be able to manage competing priorities and be passionate about making a positive difference to the customer experience.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
- Support the effective management of void properties from termination through to re-let.
- Coordinate and monitor void processes to ensure properties are re-let within target timescales.
- Liaise with internal departments, contractors, tenants and external agencies to progress void cases.
- Maintain accurate records and update housing management systems in a timely manner.
- Arrange and coordinate property inspections, works orders and appointments as required.
- Monitor performance against void targets and escalate issues where necessary.
- Provide excellent customer service, responding to enquiries professionally and efficiently.
- Prepare reports, correspondence and documentation relating to void management activities.
- Ensure compliance with relevant policies, procedures and regulatory requirements.
- Support continuous improvement initiatives to enhance the voids process and customer experience.
The successful candidate will be able to demonstrate:
- Excellent communication and interpersonal skills, with the ability to build positive relationships with a range of stakeholders.
- Strong customer service skills and a commitment to delivering positive outcomes.
- Good organisational skills with the ability to manage a varied workload and prioritise effectively.
- High levels of accuracy and attention to detail.
- Experience using Microsoft Office applications and other IT systems confidently.
- The ability to work both independently and as part of a team.
- Problem-solving skills and the ability to use initiative when dealing with challenges.
- Experience of working in an administrative, housing, customer service, or property-related environment would be advantageous.
- A flexible and proactive approach to work.
- Commitment to the organisation’s values and delivering a high-quality service.
Benefits we offer:
- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme.
- Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).
- Free on-site parking at Hamilton House.
