Tenancy Services Team Leader

Are you an experienced Housing Officer or Tenancy Sustainment Officer ready to take the next step in your career? Do you have a passion for delivering excellent housing services and supporting colleagues to achieve their full potential? If so, we would love to hear from you.

We are seeking an enthusiastic and motivated Tenancy Services Team Leader to join our Housing Operations Team. This is an excellent opportunity for an experienced housing professional looking to build on their leadership skills while making a real difference to residents and communities across the borough.

About the Role

As Tenancy Services Team Leader, you will play a key role in supporting the delivery of high-quality tenancy management services across the borough. You will provide day-to-day guidance to Housing Officers, taking the lead on complex anti-social behaviour (ASB) cases and working closely with Legal Services and partner agencies to achieve positive outcomes for residents. You will be responsible for gathering and presenting evidence, preparing legal documentation and attending court where required.

You will provide effective leadership, support and direction to a team of Tenancy Sustainment Officers and Housing Assistants, ensuring high standards of service delivery, strong performance and excellent outcomes for residents. You will promote a culture of early intervention, continuous improvement and customer focus, working collaboratively with internal teams and external partners to deliver effective housing services.
The role involves undertaking reactive visits across the borough to support colleagues and respond to urgent tenancy management issues. As such, access to your own transport is essential.

Working closely with the Tenancy Services Manager, you will lead a team of two Tenancy Sustainment Officers and two Housing Assistants, driving performance, supporting professional development, identifying service improvements and contributing to the ongoing success of our neighbourhood services.

What We’re Looking For

We are looking for someone with proven experience in:

• Housing management, tenancy services, tenancy sustainment or a related field.
• Supporting vulnerable individuals and delivering excellent customer service.
• Housing management legislation, including tenancy management, anti-social behaviour and tenancy sustainment.
• Managing and resolving anti-social behaviour cases.
• Experience of managing complex customer cases and working with vulnerable individuals.
• Experience of monitoring performance and using data to improve service delivery.

About You

The successful candidate will demonstrate:

• A strong commitment to delivering outstanding customer service and positive outcomes for residents.
• The ability to build effective partnerships and work collaboratively with internal and external stakeholders.
• The ability to lead, motivate and support a team.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of audiences.
• A proactive approach to performance management and continuous service improvement.
• A commitment to our organisational values and behaviours.
• Access to own transport and the ability to travel throughout the borough to undertake visits and attend meetings.

Selection Process

Shortlisted candidates will be invited to attend a formal interview, which will include an assessment designed to evaluate suitability for the role.
For an informal discussion about the position, please contact Rachel Crompton, Tenancy Services Manager, on 0115 917 3548.

Previous applicants need not apply.

As a Broxtowe Borough Council employee, you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme. You can read more about these at www.broxtowe.gov.uk/jobs

We Offer:

• A generous annual leave entitlement of 31 days plus 8 days bank holidays.
• Flexible working arrangements including flexi-time.
• Gym membership discount at Liberty Leisure.
• Access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers.

What you need to know:

This is a permanent role based at the Council Offices, Beeston, with a combination of office-based, remote and community-based working encouraged where service needs allow.

Working hours are 37 hours per week, with business hours Monday to Friday 8.30am – 5pm
There will be a requirement to work outside of office hours on occasions and you will need to visit properties and neighbourhoods within the Borough regularly and at short notice.
Training to help you in the role is available
Travel across the Borough is essential, and mileage will be paid