Would you like a role where you can make a real difference to people’s lives while helping to protect vital housing income?
Charnwood Borough Council is looking for a motivated and experienced Housing Income Officer to join our Housing Income Team on a permanent, full-time basis.
Role Overview:
You’ll manage a patch of around 1,160 homes across urban and rural communities, taking a proactive approach to rent collection, preventing arrears and working with tenants to find practical solutions when financial difficulties arise.
What we’re looking for:
We’re looking for someone with experience in income management, credit control or a similar environment who can balance support with appropriate enforcement. You’ll be confident managing a busy caseload, making sound decisions and taking action to achieve positive outcomes.
With knowledge of welfare benefits, debt and money management, you’ll help tenants access appropriate support while remaining focused on performance and maximising rental income for the Council.
If you’re organised, resilient, comfortable having difficult conversations and motivated by helping people while delivering results, we’d like to hear from you.
What we offer:
Agile working for many roles which help employees to achieve a work/life balance with a mix of office and homeworking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
Are you ready for a challenging and interesting role where you can make a real difference? If so, we look forward to receiving your application.
If you would like an informal chat about the role please contact Kal Gokal on 07590 622632.
No agencies please.
