Reference: CBC26086
Salary details: national minimum wage depending on age
Job term: fixed term for 15 months – duration of apprenticeship
Appointment type: full time
Hours: 37 hours (Monday to Friday)
Location: Town Hall
Department: Digital HR and Customer Services
Division: Customer Services
CBC26086 – Job description and person specification.
If you would like an accessible version of a job description then please contact the Human Resources team.
The Customer Services Team is the first point of contact for residents, visitors and customers accessing Chesterfield Borough Council services. We provide information, help and advice across a wide range of council services, ensuring people receive the support they need and helping to deliver an excellent customer experience.
Successful candidates will be trained to develop a good knowledge of all service areas including Council Tax, Rents, Benefits, Housing and Environmental Services. You will work as part of a team to deliver an efficient and effective customer experience, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. You will ensure that as many enquiries as possible are resolved at first point of contact, encouraging customers to access services digitally where available.
Who are we looking for:
An enthusiastic individual, who is committed to providing excellent customer service. You’ll have a great telephone manner and be comfortable dealing with people face-to-face. You will be able to build rapport and adapt your approach to ensure the best outcome for the customer is reached.
Collaborating with other teams and your colleagues, you will strive to make the service work as efficiently as possible, providing the best possible journey and outcome for the customer.
This is a fast-paced team in a challenging environment. We work with a variety computer systems and applications. We are therefore looking for flexible individuals able to cross skill across several services. Previous customer service experience is desirable although full training will be provided to help you develop these essential skills.
You will need to have the following:
If you have completed another apprenticeship or qualification, it must be at a lower level or in a completely different subject area to the apprenticeship you are applying for. If you are successful in your application, you must not be in receipt of or attending any other funded training or signed to another apprenticeship.
Finally, we need you to bring personality and a positive can-do attitude and we will help you make this role your own.
What’s in it for me?
For further information please contact Carl Rawson on (01246) 936972 or email: carl.rawson@chesterfield.gov.uk or to apply please see below.
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don’t already have a CV you can use our template here. We also have advice about how to write your cover letter.
Closing date: 8 November 2026
Provisional interview date: 16 November 2026
