Voids and Completion Officer

Part-time 22.2(22 hrs 12 minutes) hours per week

Purpose of the job

We have an exciting opportunity for an enthusiastic individual to join the Melton Borough Council Revenues and Benefits team.

The vacancy is for a part-time Voids and Completion Officer responsible for providing assistance in the demand, collection and recovery of Council Tax and Non-Domestic Rates. This involves the inspection of new and empty properties and those undergoing structural alterations to ensure a correct and complete database for the charging of Council tax and Non-Domestic Rates. Previous experience in a similar role would be preferable but not essential as we will provide full training and support.

About You

Ideally, you will have some previous experience in a Revenues and Benefits team, although this is not essential. You will, however, need to have great ICT skills with experience of using the full Microsoft suite of applications as well as being confident in picking up new, bespoke ICT systems. As a customer focussed service, customer service skills are essential to ensure our team are supporting people in our community who most need our help.

Our values are that of “We Care”, “We Innovate” and “We Achieve”, so being organised and high performing are going to be vital in this role. You will also need to have a high level of discretion and confidentiality as well as excellent communication skills to be able to deal with complex information and respond to customer queries in a polite and sensitive way.

About Us

Working for Melton Borough Council provides an excellent range of benefits and family friendly working policies. These include:

• flexi-time with no core hours in line with service needs
• agile working arrangements which enables multi-site and home working in line with service need,
• generous leave entitlement
• a full week off at Christmas
• Local Authority Pension Scheme
• a clear commitment to your continued professional development.

We have a passion for Helping People and Shaping Places and put our customers at the heart of everything that we do. If that sounds like you then we would love to hear from you.

Find out more and apply on our website where you can upload your CV as part of our electronic application process, https://www.melton.gov.uk/vacancies/.

Why work for Melton Borough Council? Check out our video to hear what our employees say: https://www.youtube.com/watch?v=d6O4PfVD6Bg.

Have a disability? A reservist? A veteran? A Care Leaver? Find out about our Melton guaranteed interview scheme. https://www.melton.gov.uk/media/sbgjqchf/guaranteed-interview-scheme-june-2024.pdf.

The post is subject to a Disclosure and Barring Check (DBS).

Closes: 12 Noon, Tuesday 5 August 2025

Interview date: Week Beginning Monday 18 August 2025