The Lincare Control Centre provides a range of services that enables Council tenants and other individuals to continue living independently in their own home. We are seeking a part-time Relief Control Centre Operator to work on a shift basis, taking calls and responding to the needs of clients as part of the professional and supportive Lincare team.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
– The provision of a continuous monitoring service for elderly Council tenants, individuals and organisations with alarm equipment connected to the Control Centre.
– Responding to calls received at the Control Centre, ascertaining the needs of callers, and to liaise with the appropriate department or outside agency / service.
– Administration of the council’s finance system in relation to the control centre customers.
The successful candidate will be able to demonstrate:
– Ability to communicate whilst presenting a professional image.
– Ability to work under pressure, both to deadlines and high standards.
– Ability to maintain up to date records, with attention to detail.
– Prepared to work on own and be able to use your own initiative.
– An understanding of the importance of confidentiality.
Benefits we offer:
– Flexible working options / Flexi time scheme.
– Generous annual leave entitlement plus bank holidays.
– Local government pension scheme (currently 23.4% employer contribution).
– Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
– Health and Wellbeing support.
– Sustainable Travel Options (Tax free bike scheme and discounted City parking).
