Repairs Customer Services Officer

REPAIRS CUSTOMER SERVICES OFFICER

SALARY: £26,899-£28,320 pro rata – Grade 5 –

Part time 18.5 hours over Monday, Tuesday and Friday

We are looking for a Repairs Customer Services Officer to join our new Housing Repairs Customer Services Team who will be dealing with reports of repairs from the Council’s 4,300 properties. This will primarily include answering telephone calls and dealing with emails and repairs reported online.

You will work to deliver quality outcomes for tenants, leaseholders, as well as other internal and external stakeholders in delivery of responsive repairs.

You will be supported by a Repairs Customer Services Team Leader who will provide advice and training for you to succeed in this new role.

We’re looking for an individual who has experience of:

• Working in a customer services environment
• Working with internal and external stakeholders including colleagues from other departments
• Can work to deadlines.

The ideal candidate will:

• Have excellent interpersonal skills.
• Have strong communication skills, both verbal and written
• Have strong ICT skills
• Be enthusiastic and self-motivated
• Have a flexible approach to meet the needs of a demanding service
• Be someone who represents our GREAT values and behaviours

What you need to know:

If you would like to have an informal chat about the role, please contact Kelly Meese, Repairs Customer Services Manager on 0115 917 3035

Our preferred method of applying for jobs is online at www.broxtowe.gov.uk  (please do not send CVs).

If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 9173342/3372.

Please quote reference No: T96a