An exciting opportunity has arisen to join the Customer Services team at the City of Lincoln Council as a Customer Services Adviser. In this varied and rewarding role, you will support customers across multiple contact channels, including telephone, e-mail, and face‑to‑face interactions. Our team provides services covering Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health, as well as main reception and switchboard duties.
We are seeking candidates who can demonstrate a strong customer focus, work effectively within a multi‑skilled team, and deliver a high standard of service in a fast‑paced environment. Proficiency in Microsoft Office applications is essential.
We welcome enthusiastic, organised, and efficient individuals with a passion for helping customers and contributing positively to our service delivery.
This is a career‑graded position, starting at £25,948.92 per annum, rising to £26,020 – £26,077 upon successful completion of a skillset competency test, and further increasing to £26,518 – £28,288 once two skillsets have been achieved.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
– Work under the general direction of one of the Customer Services Team Leaders to deal with queries received from customers and stakeholders across a range of Council services.
– Provide advice and support to the Customer Services Team Leaders to help continually improve the service provided to customers and stakeholders.
Benefits we offer:
– Flexible working options / flexi time scheme.
– Generous annual leave entitlement plus bank holidays.
– Local government pension scheme.
– Employee online discount scheme (including cinema, retail/supermarkets and homeware / tech).
– Health and Wellbeing support.
– Sustainable travel options (tax-free bike scheme and discounted City parking).
