We are currently seeking two highly motivated Civil Enforcement Officers to join our team; one on a permanent basis and another on a 1yr fixed term basis to cover maternity leave. The successful candidates will be responsible for enforcing parking regulations, issuing tickets to vehicles parked illegally or in contravention of regulations, and providing excellent customer service to members of the public. You will patrol the car parks, providing a courteous service with effective communication skills, assisting members of the public when needed.
You will be able to complete a range of physical tasks working outdoors in all weathers, but full uniform and training will be provided, including an NVQ2 qualification in Civil Enforcement Operations and Conflict Resolution. Applicants should possess excellent communication skills and have experience in dealing with the public.
The successful candidates will operate as part of a team, but the ability to work independently is essential in what can be a physically and mentally demanding role. You will be required to work on a rota system which includes Saturday / Sunday and evening working, in which you would receive weekend / evening enhancements where necessary.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
– Patrol designated areas on foot or by vehicle to monitor and enforce parking regulations.
– Issue parking tickets to vehicles parked illegally or in contravention within the City of Lincoln Council’s ‘Off Street’ Parking Places Order under the Traffic Management Act 2004.
– Provide information and guidance to members of the public regarding parking regulations and restrictions.
– Report any defects or damage to parking equipment or signage.
– Maintain accurate records and complete daily reports of enforcement activities.
– Ensure that the car parks are kept in a safe and clean condition for users.
– Work collaboratively with colleagues.
The successful candidate will be able to demonstrate:
– Experience of recording and maintaining accurate records with effective communication skills both written and verbal.
– To have the ability to work in a non-discriminatory manner, in accordance with Council’s Equality, Diversity and Human Rights Policy.
– Have experience of using your own initiative and the ability to work as part of a team, as well as working on your own.
Benefits we offer:
– Flexible working options / Flexi time scheme.
– Generous annual leave entitlement plus bank holidays.
– Local government pension scheme (currently 23.4% employer contribution).
– Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
– Health and Wellbeing support.
– Sustainable Travel Options (Tax free bike scheme and discounted City parking).
