Ready to shape how an entire county connects, communicates, and delivers exceptional customer experiences?
At Derbyshire County Council, we’re looking for an inspiring leader to spearhead our Customer and Communication Transformation programme. This is your chance to redefine how we engage with our communities, modernise the customer journey, and create clear, impactful communications that build trust and make a real difference to people’s lives. This high-profile role offers strategic influence across the organisation, integrating digital innovation, insight-driven engagement, and consistent messaging to strengthen our brand.
About the Role
As Assistant Director, you’ll lead a strategic overhaul of our customer experience and communications approach. You’ll head up a multidisciplinary team to deliver innovative, inclusive, and digitally enabled services that put people first. From reimagining digital platforms to embedding service design thinking across departments, you’ll shape how Derbyshire County Council listens, responds, and engages with its residents, ensuring transparency, accessibility, and excellence at every touchpoint.
Key Responsibilities
• Lead the design and delivery of a customer-centric transformation programme
• Oversee strategic communications, digital engagement, and service design
• Champion inclusive access to services across all communities
• Collaborate with senior leaders to embed a culture of continuous improvement
• Manage complex stakeholder relationships and drive change at scale
What We’re Looking For
• Proven experience in leading large-scale transformation programmes
• Expertise in customer experience, communications, or digital service design
• Strong leadership and stakeholder management skills
• A visionary mindset with a passion for public service innovation
Our Benefits & Values
At Derbyshire County Council, we’re committed to making this a great place to work.
Here’s what you can expect:
• Generous annual leave – 34 days.
• Local Government Pension Scheme – secure, defined benefits with employer contributions.
• Flexible & hybrid working – supporting work-life balance.
• Family-friendly policies – including maternity, paternity, adoption and shared parental leave.
• Employee discounts & rewards – through Our Derbyshire Rewards platform, including savings on shopping, travel, leisure and more.
• Health & wellbeing support – including Employee Assistance Programme, occupational health and mental health resources.
• Learning & development opportunities – to support your professional growth.
• Salary sacrifice schemes – including childcare vouchers, shared cost AVCs, Cycle to Work & Electric Vehicle salary sacrifice scheme.
• A chance to shape the future of public service delivery in Derbyshire
• A supportive and forward-thinking leadership environment
Application Deadline: Sunday 26th October 2025
How to Apply: Please register and upload your CV & Supporting Statement (Two A4 Pages).
Provisional Interview Date: Week Commencing 3rd November 2025
For an informal, confidential conversation about the role, please contact Julie Etheridge Julie.Etheridge@derbyshire.gov.uk
We really look forward to hearing from you!