Broxtowe Borough Council is looking to recruit an experienced Lettings Officer to help deliver and improve its housing services. As a Lettings Officer, your primary role will be to undertake the Lettings of all properties to ensure that they are let at the earliest opportunity and the void period is at a minimum, in accordance with policy and procedures.
You will manage a patch area of properties within the Borough and undertake property viewings and sign ups throughout the borough. You will undertake responsibility for terminations, Use and Occupation cases, advertising properties, and ensuring that accurate records are maintained.
The key focus of the team is to reduce the time it takes to let properties overall, so your ability to work proactively to help coordinate this process is essential.
You will work as part of team with the other Lettings Officer and a team of Housing Needs Assistants delivering this service. The ability to work as part of a team but also to manage your own caseload is important.
You will need to work closely with other departments and agencies to achieve positive results for customers and to improve the quality and sustainability of lettings and tenancies and therefore an ability to communicate with a wide range of audiences and build relationships is important.
You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be suffering difficulties because of their personal circumstances
We’re looking for an individual who has experience in:
Experience in working within social housing
Experience in working with customers
Experience in working with vulnerable people
The ideal candidate would be:
Able to manage their own caseload
Able to work under pressure and with constantly changing priorities
Have strong communication skills, both verbally and written
Someone who represents our GREAT values and behaviours
What you need to know:
If you would like to have an informal chat about the role, please contact Louise Gealy on 0115 9173045.
Our preferred method of applying for jobs is online at www.broxtowe.gov.uk (please do not send CVs).
If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 9173342/3372.
Expected interview date: Week beginning 6th October 2025
Please quote reference number H25.
Closing date: Sunday 28th September 9pm
