Business Support Apprentice

£24,797 per annum- Grade 2

37 hours per week (including study time)

Fixed term (24 Months)

An opportunity has arisen within our busy Business Support Team for an Apprentice to develop a range of administrative skills and to provide a wide range of clerical, administrative and financial support to all Council departments, whilst in a supportive learning environment.

This role will provide on-the-job training and experience in a varied and interesting environment, while undertaking a Level 3 apprenticeship training in Business Administration, for which you will be allocated study time during the working week.

You will be expected to work to defined business standards and processes to perform routine administrative tasks. You will have the opportunity to shadow Business Support in various administrative processes, learn how to deal with everyday queries and issues, whilst learning problem-solving skills along the way. You will be required to maintain information stored in business systems, including data input across a range of databases, general office support work including emails, filing, scanning/indexing, deal with routine correspondence and distribution of mail.

You will be guided throughout your apprenticeship by the Business Support Team Leader and will be supported by experienced colleagues.

This role provides an opportunity to contribute to your community and to make a positive impact on the lives of residents, as well as opportunities to progress. The role provides an opportunity to learn about different service areas within the Council, providing an ideal stepping stone to work in other areas of the Council as your career development grows.

We’re looking for an individual who has experience in:

• ICT software packages including Microsoft Office
• Customer Service

The ideal candidate would be:

• Committed to undertake formal and informal training to obtain the necessary administrative skills and knowledge for the role, including completing the Level 3 Business Administration Apprenticeship
• Interested in and seeking a pathway to a rewarding career in Local Government
• Able to problem-solve and be inquisitive
• Flexible, with a can-do attitude
• Understand the need to be sensitive and to maintain confidentiality
• Able to work as part of a team
• Someone who can represent our “GREAT” values as a Council

We offer:

• A supportive learning environment with a commitment to your professional development
• A generous annual leave entitlement of 28 days plus 8 days’ bank holiday.
• Flexible working arrangements
• Gym membership discount at Liberty Leisure
• Access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

What you need to know:

You must have GCSE English and Maths A-C/4-9 or equivalent

• The role is for a fixed term of 24 months
• Working hours are 37 per week, with normal office hours being Monday to Friday, 8.30 a.m. to 5.00 p.m.  20% of this time is devoted to training and study related to the apprenticeship.
• You may be required to work additional hours during an election period.

Successfully shortlisted candidates will be asked to attend a formal interview which will include a scenario-based exercise to determine suitability for the role.

If you would like to have an informal chat, please contact Rachel McCarthy on 0115 9173760 or email rachel.mccarthy@broxtowe.gov.uk