Income Collection Officer

We are looking for an Income Officer to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies. Working alongside the other members of the team you will effectively manage and collect rent whilst providing a high level of support to customers to help them to sustain their tenancies.

In this role, you will work in partnership with both internal and external partners, including our Financial Inclusion Officers, to help sustain tenancies. You will also be required to take enforcement action which includes presenting your own cases at the County Court.

The successful candidate should be familiar with following procedures and be able to work as part of a team. You will manage your own caseload and be responsible for organising your week to ensure time is spent in the office and in the community, including meeting customers in their own homes.

The Council has a positive approach to training and development and will seek to facilitate appropriate job related training. Please ensure you demonstrate in your application how you achieve the essential and desirable criteria set out in the person specification. Consideration may be given to applicants who do not achieve all essential criteria, but are able to demonstrate a good level of relevant work experience.

We’re looking for an individual who has experience of:

• Working in social housing.
• Strong communication skills and the ability to deal with customers and various internal and external partners.
• The ability to deal with a complex caseload and tight deadlines.
• The ability to record and report information accurately both verbally and in writing.

The ideal candidate will have:

• Welfare benefits knowledge.
• A great track record for providing excellent customer services.
• The ability to work with minimal supervision and keep to tight deadlines.
• Excellent interpersonal skills
• Someone who will represent GREAT values and behaviours
• Ability to learn quickly through training and support from colleagues.

What you need to know:

• This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required.
• Successfully shortlisted candidates will be asked to attend a formal interview which may include a test in order to determine suitability for the role.
• Working hours are 37 hours per week, working Monday to Friday, office opening hours are 8.30am – 5pm/4.30pm on Friday. You will be required to carry out an office “cover “day regularly when you will be required to work in the office at Beeston from 8.30am – 5pm or 4.30pm on Friday.
• Training to help you in the role will be provided
• There will be a requirement to work outside of office hours on occasions.
• Travel across the Borough is essential, and mileage will be paid

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday – Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday – Friday).

We Offer

• a generous annual leave entitlement of 28 days plus 8 days’ bank holidays
• flexible working arrangements
• access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

Closing date: Sunday 1st June 2025 (midnight)

Expected interview date: Wednesday 25th June 2025

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme. You can read more about these at www.broxtowe.gov.uk/jobs

Please apply at www.broxtowe.gov.uk  (please do not send CVs).

If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division recruitment@broxtowe.gov.uk.