Business Services Assistant

Are you ready for a key role in providing and supporting vital transport services, where the work you do genuinely makes a difference, and every day brings something new?

An exciting opportunity has opened within Derbyshire County Council’s Specialised Transport Services, which include Commissioning and Compliance, for a Business Services Assistant (BSA) who is motivated, proactive, organised, and dedicated to providing the best possible service to our clients.

About the Role:

The service plays a vital role in supporting children and young people with special educational needs and disabilities (SEND) by arranging and managing home-to-school transport for around 1800 students across Derbyshire and beyond.  As a BSA, you will provide essential administrative support for arranging, procuring and maintaining the transport services, while assisting with contracts and ensuring compliance within passenger transport services, working closely with various stakeholders, including parents/carers, schools, operators and internal teams at DCC ensuring the smooth operation of our home-school-transport services.

This role includes working on a team rota between 8:00am and 5:00pm, depending on service needs

Why Join us?

You’ll be part of a supportive, friendly and dedicated team committed to improving services that directly impact families across Derbyshire. The service is undergoing an exciting period of transformation, and we are therefore looking for individuals who embrace change, are full of initiative and thrive in a lively working environment.

What we’re looking for:

We require someone who has the following qualities and who can bring energy, organization, and a positive can-do approach to a front-line service. You should be able to demonstrate experience of working in fast-moving environment and be ready to hit the ground running.

• Strong self-management skills with the ability to prioritise workloads
• Excellent Organisational and Communication skills, both written and verbal
• A solid understanding of data managements systems and financial processes
• Proficiency in ICT systems, particularly MS Office Applications
• A sharp eye for detail with the confidence to question and check information
• Ability to perform under pressure and meet strict deadlines
• A good understanding of confidentiality and data protection guidelines and legislation

Key Responsibilities:

• Serve as the primary point of contact, addressing issues and providing support for both internal and external stakeholders.
• Monitor contract performance and escalate issues where necessary.
• Provide administrative support including note‑taking and document management.
• Maintain and organise records and data, ensuring accuracy and compliance.

Support & Benefits:

• Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service): ensuring a healthy work-life balance
• Flexi Time Scheme: up to two days’ flexi leave every four weeks (pro rata for part-time employees), subject to service needs
• Local Government Pension Scheme: Providing financial security
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT and in-house counselling, with fast-track physiotherapy, confidential psychological support services, Employee Assistance Programme and ‘Wisdom App’
• Training and Development opportunities: Opportunities for professional qualifications and ongoing training
• Cycle to Work Scheme: promoting a healthy lifestyle
• Our Derbyshire Rewards: a package of benefits and discounts

Interested?

Whether you’re looking for a fresh challenge, development and progression, or a route into the Council, this is a fantastic opportunity to build your skills, contribute to meaningful work, and be a part of an ever-evolving service making a real difference.

For any questions, or an informal chat, about the role, please contact Will Duckham at Will.duckham@derbyshire.gov.uk

Provisional Interview Date W/C 11 May 2026