About the Role
Are you organised, approachable, and passionate about delivering excellent customer service?
We’re looking for a Business Services Assistant to provide a friendly, professional reception service and support our busy Facilities Management Team. Based at the heart of our operations, you’ll be the first point of contact for staff, visitors, and contractors—helping to create a welcoming environment while also assisting with a range of facilities-related administrative tasks.
You’ll play a key role in ensuring smooth day-to-day operations within the building, from handling enquiries and supporting health and safety processes to managing bookings and sign-ins.
What will you be doing?
- Greeting and assisting visitors, staff, and contractors in a professional and courteous manner
- Managing reception duties and acting as the first point of contact for facilities-related queries
- Answering incoming calls and handling enquiries in line with council policies
- Supporting the wider Facilities Management team with general admin tasks
- Monitoring access to the building and supporting health and safety duties including fire evacuation procedures
- Assisting with room bookings and event support
- Maintaining confidentiality and compliance with data protection
What we’re looking for
We’re looking for someone with experience in a customer-focused environment and who has:
- Strong communication skills with a helpful and confident manner
- Good working knowledge of Microsoft Office applications
- The ability to stay organised and prioritise tasks
- A positive, team-focused attitude
- Confidence to work independently and follow processes
Experience in a reception or facilities setting would be beneficial, but more important is a proactive approach and the ability to stay calm under pressure.
Working for Us
This is a great opportunity to join a supportive and professional team where your contribution will make a visible impact on the everyday running of the council’s buildings and services. You’ll benefit from:
- A friendly and welcoming working environment
- The chance to make a real difference in supporting council staff and the public
Support & Benefits:
- Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service): Ensuring a healthy work-life balance.
- Local Government Pension Scheme: Providing financial security.
- Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
- Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
- Training and Development: Opportunities for professional qualifications and ongoing training.
- Cycle to Work Scheme: Promoting a healthy lifestyle.
- Our Derbyshire Rewards: a package of benefits and discounts.& much more
Provisional Interview Date: 28 August 2025
