Housing Assistant – Statutory Housing

Reference: CBC26080
Salary details: £26,427 to £26,847 per year
Job term: Fixed Term for up to 6 months
Appointment type: Full time
Hours: 37 hours per week
Location: Town Hall
Department: Housing
Division: Statutory Housing

CBC26080 – Job description and person specification.

An exciting opportunity has arisen within our Housing Service for a Housing Assistant – Statutory Housing to join our customer-focused team.

This role is ideal for someone who enjoys working with people, has excellent administrative skills and is committed to delivering high quality services to our residents.

About the role

As a Housing Assistant, you will provide essential administrative and customer support to the Statutory Housing teams, helping to ensure services are delivered efficiently and effectively. You will be the first point of contact for many customers, providing advice and support both in person and via telephone and email, while assisting officers and managers across the service.

Key responsibilities include:

• providing administrative and clerical support across the Statutory Housing Service
• responding to customer enquiries and providing housing-related advice and information
• maintaining accurate electronic and manual records and filing systems
• extracting and reporting information to support service monitoring and performance
• supporting officers and managers with meetings, interviews and general service delivery
• working collaboratively with colleagues and partner organisations to achieve positive outcomes for customers

About you

We are looking for an organised and motivated individual who:

• has excellent customer care and communication skills
• can work effectively both independently and as part of a team
• has experience of working in a customer-focused environment
• is confident using Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
• can maintain accurate records and manage information effectively
• demonstrates a commitment to equality, diversity and excellent public service
• knowledge of housing services or local authority functions would be advantageous but is not essential

What we offer

This is an excellent opportunity to develop your career within Housing Services, working as part of a supportive team committed to improving outcomes for our communities. The successful candidate will have access to learning and development opportunities and will be expected to demonstrate the Council’s values and behaviours in all aspects of their work.

If you are customer-focused, organised and looking for an opportunity to contribute to an essential frontline service, we would like to hear from you.

For an informal discussion about the role, please contact Chris McDermott – chris.mcdermott@Chesterfield.gov.uk. or to apply please see below.

How to apply
CVs are not accepted for this vacancy, please download and complete the application form and return it by email to hrjobs@chesterfield.gov.uk. Your application must be received no later than the closing date shown below.

See our guide to applying for tips on how to complete your application form and for details of other ways to apply.

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.

Closing date: 5 October 2026
Provisional interview date: To be confirmed