Revenues and Benefits Officer

Reference: CBC26021
Salary details: £25,583.00 to £25,989.00 per year
Job term: fixed term maternity cover for up to 12 months
Appointment type: full time
Hours: 37 hours Monday to Friday
Location: Town Hall
Department: Revenues and Benefits

CBC26021 – Job description and person specification

Are you looking to develop your revenues and benefits career in a supportive, forward‑thinking public sector organisation?

Chesterfield Borough Council is seeking a dedicated Revenues and Benefits Officer to join our rents team and help deliver an accurate, timely and customer‑focused service – supporting residents to understand their accounts, access the right help, and sustain payments, while protecting the income that funds vital local services.

We particularly welcome applications from individuals with experience in housing rent billing and recovery.

About the role

As a Revenues and Benefits Officer, you’ll work across rent and Council Tax accounts – setting up and updating customer accounts, supporting people to access the right help, and taking action (in line with legislation and council procedures) to recover income when payments are missed.

What you’ll be responsible for

Here’s the core of the role – what you’ll handle day to day to support residents, protect income and keep accounts accurate:

• set up and maintain rent, council tax and (where needed) other income accounts, keeping records accurate and up to date
• take payments and put practical arrangements in place (including Direct Debits), encouraging preferred payment methods
• support customers to access the right help (for example Council Tax Support or Universal Credit housing costs) and handle sensitive situations with empathy and professionalism
• recover arrears and outstanding debt using the most effective option available – monitoring and adjusting arrangements and escalating appropriately in line with legislation and council procedures
• work with colleagues and partner agencies as needed, stay alert to potential fraud, and keep your knowledge of legislation and systems up to date

About you (what helps you thrive here)

You don’t need to have worked in local government to do well – what matters most is your approach. You’ll be a clear communicator with good numeracy, comfortable working methodically and accurately, and able to keep going when the work is busy or a conversation is tough.

You’ll use judgement every day – balancing customer circumstances with legislation and policy – so you’ll be confident making decisions, asking the right questions, and knowing when something needs to be escalated (including potential safeguarding or fraud concerns).

• strong written and verbal communication skills (you can explain decisions clearly and professionally)
• empathy and resilience – able to build rapport, manage sensitive information, and stay calm under pressure
• IT confidence (including Word/Excel); experience with Academy or Northgate Housing is a plus, but not essential
• a ‘can-do’ mindset and willingness to learn as priorities and legislation change

Why join us?

We believe great service starts with great people. We’re committed to recruiting and developing passionate, talented individuals who want to make a meaningful difference – supporting residents with empathy and accuracy and helping protect the income that funds local services. You’ll join a team that values innovation, collaboration and professional growth, and that takes pride in doing the best for our communities.

Flexible working options, including job‑share, will be considered.

A basic DBS check is required for this role .

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.

How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.

Closing date: 4 May 2026
Provisional interview date: 21 May 2026