Senior Housing Officer

Senior Housing Officer
Salary: £39,481 up to £44,253 per annum pro rata
Grade: 7
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: Permanent, 37 hours per week, Monday to Friday

About the role

Are you an experienced housing professional who can support people, develop a team and maintain high standards in a busy frontline service?

We are looking for a confident and supportive Senior Housing Officer to help lead our tenancy management service. You will oversee the day-to-day work of the team, provide guidance on complex cases and ensure tenants receive a fair, consistent and customer-focused service.

Working closely with the Anti-Social Behaviour and Tenancy Manager, you will help the team intervene early, prevent problems from escalating and take appropriate enforcement action where necessary. You will also contribute to safe, well-managed and thriving communities across the borough.

What you will be doing

• Providing day-to-day leadership, supervision and support to the Tenancy Management team.
• Managing team rotas, annual leave, staff supervision and the response to corporate complaints.
• Supervising tenancy management and anti-social behaviour cases, setting direction and supporting officers with complex decisions.
• Ensuring tenancy visits, case actions and enforcement work are progressed promptly and consistently.
• Supporting the team to identify vulnerable tenants and arrange appropriate help through council services and partner organisations.
• Overseeing rent collection activity, arrears recommendations, former tenant arrears and annual rent-setting processes.
• Monitoring service performance and producing information covering rent, anti-social behaviour and tenancy management.
• Checking that legal action is appropriate, proportionate and progressed when necessary.
• Maintaining high standards of case management, record keeping, data protection and information sharing.
• Working with council teams and external partners to coordinate responses to community and tenancy-related concerns.
• Helping develop the service in response to changes in legislation and good practice.

About you

You will be an experienced housing professional with the confidence to lead a frontline team and make balanced decisions.

You will be able to support and develop staff while also providing clear direction and maintaining accountability. You will understand the importance of early intervention, but you will also be prepared to support firm and proportionate action when tenancy conditions are breached.

Essential criteria

You will need:

• Experience of delivering tenancy management, housing management or a closely related service.
• Experience of supervising, supporting or providing professional direction to staff.
• A sound understanding of tenancy management, rent recovery and anti-social behaviour.
• Experience of overseeing complex cases and supporting proportionate enforcement or legal action.
• The ability to manage competing priorities and maintain consistent service standards.
• Strong written and verbal communication skills, including the ability to prepare reports and briefings.
• A clear understanding of safeguarding, information sharing and data protection responsibilities.

Experience of formal line management, corporate complaints, rent-setting processes, partnership community-safety work or acting as a Designated Safeguarding Officer would be an advantage.

Closing date: 23 November 2026

Interview date: To be confirmed

Applicants invited to interview will be asked to deliver a short presentation to support their application at the start of their interview.

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.