Housing Registration Assessment Officer

Housing Registration Assessment Officer (fixed term)
Salary: £27,274 up to £30,515 per annum pro rata
Grade: 4
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: Fixed term contract covering secondment until 7 October 2027 or on return of post holder to substantive role, whichever is sooner

About the role

We are looking for a Housing Registration Assessment Officer to join our Housing Options team on a fixed-term basis. The role is responsible for assessing housing register applications, providing housing advice and support and ensuring applications are processed accurately in accordance with housing legislation and the Council’s Allocations Policy.

What you will be doing 

• Assess applications to the Housing Register, ensuring eligibility, banding and housing need are accurately determined.
• Investigate and assess changes in applicants’ circumstances, including household composition, income and medical needs.
• Provide front-line housing advice and assistance, identifying vulnerabilities and making referrals where appropriate.
• Help identify households at risk of homelessness and refer them for specialist assistance at the earliest opportunity.
• Manage council garage and garage plot records, allocations and administration.
• Sign up new tenants and process tenancy terminations, ensuring all documentation is completed correctly.
• Work collaboratively with colleagues, partner agencies and support services to deliver excellent customer-focused services.

About you 

You will be a customer-focused and organised individual with experience of working in a busy office environment. You will have strong communication skills, be able to manage a varied workload, and have the confidence to deal sensitively with customers who may be facing housing difficulties or other challenging circumstances.

Essential criteria

• Good standard of numeracy and literacy.
• Experience of working in an office or administrative environment.
• Experience of providing customer-focused services.
• Experience of using Microsoft Word and Excel.
• Ability to communicate effectively with customers, colleagues and partner agencies.
• Ability to organise and prioritise a varied workload while maintaining accuracy.
• Full UK driving licence and access to a vehicle for work purposes.

Closing date: 10 November 2026

Interview date: 24 November 2026

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.