IT Service Support Officer

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

Amber Valley Borough Council is seeking a proactive and customer-focused IT Support Officer to join our ICT Services team. As the first point of contact for technical support, you’ll play a vital role in ensuring staff across the council receive timely and professional assistance with hardware, software, and network issues. 

About you 

You are highly motivated with outstanding communication and customer service skills, ideally complemented by experience in an IT support-focused environment.

You’ll bring:

• Analytical and problem-solving skills
• At least 2 years demonstrable experience in an IT support role.
• Knowledge of Microsoft Office 365, Azure, Active Directory, Windows Server 2016 and above, Windows OS 10 and above.
• Knowledge of Networking, Firewalls and VMware 

About the role 

The ICT Service Desk provides technical support, advice and information on a wide range of hardware, peripheral devices and applications and is the single point of contact for all customer ICT requests, problems and issues.

The role will include: 

• Provide efficient and effective customer service to end-users by investigating problems and providing support, advice and guidance in line with the Council’s IT standards.
• Prioritisation and management of workloads
• Owning, managing and resolving incidents, completing requests and change requests in a timely manner.
• Identifying opportunities for improvement both technically and in processes. 

What we offer 

• Flexible Working
• Hybrid Working
• Local Government Pension Scheme
• Free on-site parking
• Excellent personal and professional development opportunities 

The closing date for this vacancy is 29^th August 2025 at Midnight  (Any applications received after the closing date will not be accepted).  To apply, please visit Amber Valley Borough Council’s website at: www.ambervalley.gov.uk/jobs 

CV’s are not accepted.  

Candidates must possess the necessary right to work authorisation to enable them to work for Amber Valley Borough Council.  Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this time.