A fantastic opportunity has arisen to join a team of Area Housing Managers delivering high quality services to our customers and tenants in Lincoln. You will manage properties in the city with specific responsibility for income management, tenancy sustainment and enforcement, ASB, tenant involvement and estate management.
If you are a great leader and team player who is committed to providing the best service possible, we would love to hear from you. This is an exciting time to join our Tenancy Services team as the team grows and continues to improve services to our tenants.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
– Work under the general direction of the Tenancy Services Manager to provide a consistent, effective and efficient high quality tenancy management service to the tenants and leaseholders living in the council’s housing stock in order to maintain a good landlord / tenant relationship.
– Manage, develop and direct the team of Housing Officers and support staff to maximise the council’s rental income management and arrears recovery process and to enforce tenancy conditions fairly and consistently.
– Manage, develop and direct the housing caretaking teams to deliver the highest possible standard of estate caretaking services
– Aim to ensure that effective tenant involvement is promoted, practised and serviced by the team and that effective consultation takes place on all relevant matters according to law, regulation and good practice and as required within the HRA business plan.
– Be the designated responsible officer for the day-to-day safety and management of designated operational properties and / or land.
The successful candidate will be able to demonstrate:
– Experience of effective people and performance management.
– Ability to determine priorities, delegate and manage effectively to deadlines.
– Ability to handle conflict and adopt a firm but fair approach.
– Ability to make decisions using own initiative.
– Prepared to work flexibly including working outside normal office hours e.g. attending evening meetings.
– Minimum of five GCSEs or equivalent, including Maths and English to minimum grade ‘C’ and / or equivalent experience.
– Ability to work with customer and clients from a range of different cultures.
Benefits we offer:
– Flexible working options / Flexi time scheme.
– Generous annual leave entitlement plus bank holidays.
– Local government pension scheme (currently 23.4% employer contribution).
– Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
– Health and Wellbeing support.
– Sustainable Travel Options (Tax free bike scheme and discounted City parking).
