Purpose of the job
We have an exciting opportunity for an enthusiastic individual to join the Customer Services team as a Customer Liaison Officer.
This role reports directly to the Strategic Lead for Connecting Communities and will be part of our Housing and Communities directorate.
About You
The successful candidate will want to be driven and motivated with an eye for detail. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have an excellent working knowledge of excel and databases and be able to produce detailed reports as well as be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of all council related matters would be advantageous.
This opportunity would be ideal for an individual who has the ability to engage and liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
About us
Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexitime with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
More Information
You can find out more about this role by viewing the full job description and person specifications on our website.
We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role.
If you would like an informal chat, please do not to hesitate to get in touch with:
Stephanie Newman – Strategic Lead Connecting Communities
Email: snewman@melton.gov.uk
Telephone: 01664 502470
or
Hannah Zbaraska – Senior Customer Liaison Officer
Email@ hzbaraska@melton.gov.uk
Telephone: 01664 504304
Closing Date: 12 Noon, Monday 09 March 2026
Interview Date: Tuesday 24 and Wednesday 25 March 2026
