Housing Assistant – Finance

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.  By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for a well-organised and customer-focused Housing Assistant – Finance to support the administration and maintenance of financial and associated systems within Housing Services.

The Housing Assistant Finance role is critical to help ensure rent administration, reconciliations, payment processing and housing account records are accurate, timely and compliant with financial regulations and Council procedures.

The role has the following key responsibilities:

• Maintain and update housing financial records, including rent, garage and tenancy account information.
• Process rent payments, refunds, direct debit files, tenancy adjustments, Housing Benefit/Element related adjustments and related changes accurately and in line with regulations.
• Respond to customer enquiries about rent administration and rent payments by phone, in writing and face to face.
• Carry out weekly reconciliations, validate control totals and escalate discrepancies where needed.
• Administer housing account tasks including orders, invoices, debtor and creditor processing, and petty cash.
• Liaise with Finance and Housing colleagues to provide reports, information and reconciliation support.
• Assist with audit requirements, statistical information and the review of financial procedures and manuals.
• Support wider housing administration, including Right to Buy administration, utilities processing and supported housing fee collection where required.

We require applicants to have:

• Previous experience using financial, accounting or invoice processing systems.
• Experience using computer systems, including word processing and Excel.
• Good English and mathematics skills.
• A relevant qualification at Level 3 NVQ or equivalent.
• Ability to communicate effectively with customers in person, by telephone and in writing.
• Ability to work accurately, maintain records, prioritise workload and meet deadlines.
• Excellent attention to detail
• Commitment to customer care, equality, health and safety, and the Council’s values.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV’s and do not keep CV’s on file unless part of an application. There will be an assessment as part of the interview process.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For an informal discussion about this post, please contact Thomas Venus, Tenancy Services and Engagement Team Leader  Thomas.venus@nuneatonandbedworth.gov.uk       Tel 024 7637 6403