Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are currently recruiting for Data Governance and Corporate Support Officers.
You will support the effective management, security, and compliance of organisational data while providing essential corporate support to ensure smooth and efficient service delivery. The role involves working collaboratively across teams to maintain data quality, support governance processes, and contribute to high standards of customer service and operational performance.
Manage and coordinate complaints, FOI, SAR, EIR requests, and Member/MP enquiries, ensuring compliance with statutory deadlines and service standards
Act as a key point of contact for information governance matters, providing advice and guidance to services on handling complex cases and responses
Work collaboratively with internal teams and external stakeholders to resolve complex complaints and enquiries, including liaison with the Ombudsman where required
Maintain accurate records, monitor performance, and produce reports to support continuous improvement and reduce complaints and enquiries
Support the development, implementation, and ongoing improvement of corporate systems and processes relating to complaints and information requests
Provide high-level corporate and administrative support to the Executive Team, including managing correspondence, diaries, and meetings
Handle sensitive and confidential information with professionalism and discretion at all times
Contribute to corporate projects and support wider organisational priorities and service delivery
Strong administrative experience, including managing correspondence, producing documents, and supporting meetings
Excellent communication skills, with the ability to engage effectively with colleagues, senior managers, Elected Members, and external stakeholders
Experience of building and maintaining effective working relationships across teams and organisations
Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
Experience of handling sensitive and confidential information with discretion and professionalism
Strong attention to detail, including the ability to review, edit, and improve written responses
Ability to analyse complex information and support the resolution of complaints and enquiries in a balanced and effective way
Proven ability to work collaboratively to deliver outcomes, particularly when dealing with complex or cross-service issues
Awareness or understanding of data governance and information management principles, with a willingness to develop knowledge in areas such as FOI, SAR, EIR, and data protection.
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance..
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Please note that all applications must be received on an online application form. We do not accept CV’s and do not keep CV’s on file unless part of an application.
Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
For any informal queries, please contact John Sherratt
Email- John.sherratt@nuneatonandbedworth.gov.uk
Phone- 07740494355