The City of Lincoln Council and North Kesteven District Council have a shared Revenues & Benefits service; you will be part of the Council Tax Administration Team for both districts. The role is based in the Council Offices in Sleaford, but occasionally you may need to work from City Hall in Lincoln.
We have a hybrid working pattern and you will be required to work from the office / home on a 40 / 60 split. Office days are normally Monday – Friday with face-to-face appointments taking place until 15:00. Working days to be agreed at interview.
We are recruiting one Administration Officer as part of our current team of 12 full-time equivalent officers who administer 110,000 properties for Council Tax. This will include dealing with moves, discounts / exemptions and changes of liable party.
You must have experience of working in a busy office environment, with high volumes of customer enquiries coming from a variety of sources, including phone lines, e-mails and via our online forms.
You must be able to work in a calm manner and in line with City of Lincoln Council and North Kesteven District Council’s main aims and priorities. Full training will be given for the positions, however some basic Council Tax knowledge would be desirable.
For further information on working for the City of Lincoln Council, please visit: www.lincoln.gov.uk/jobs
Key responsibilities:
– Work under the general direction of the Council Tax Administration Team Leader to administer the registration, billing, collection and recovery of Council Tax in an accurate, effective and efficient manner.
– Provide advice and support to customers and promote a ‘one stop’ approach to service delivery.
– Demonstrate an understanding of the duties and responsibilities of other sections within the partner authorities and other external stakeholders.
Benefits we offer:
– Flexible working options / Flexi time scheme.
– Generous annual leave entitlement plus bank holidays.
– Local government pension scheme.
– Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
– Health and Wellbeing support.
– Sustainable Travel Options (Tax free bike scheme and discounted City parking).
– Free on-site parking at our Sleaford offices.
