Apprentice Customer Service Advisor

Reference: CBC25050
Salary details: Apprenticeship wage for age
Job term: 18 month apprenticeship
Appointment type: Full time
Hours: 37 hours per week
Location: Town Hall / Customer Services Centre
Department: Customer Services

CBC25050 – Job description and person specification

Looking to kickstart your career?

Join Chesterfield Borough Council’s Customer Service Team!

Who are we?

Chesterfield Borough Council Customer Service Centre – the friendly team that helps residents and visitors get the information, support and services they need.

Whether it’s about housing, council tax, benefits or bins – we’re the first people they speak to.

We aim to get it right first time and help life in Chesterfield run smoothly.

What’s the job about?

• we are on the lookout for a confident and positive person to join our team as a Customer Service Apprentice
• get hands-on experience helping people every day – whether that’s over the phone, online or face-to-face
• learn all about the council services and how to support people with their questions or problems.
• don’t worry if you haven’t worked in customer service before – we’ll give you full training and support to build your skills and confidence

What are we looking for?

We want someone who:

• enjoys chatting and helping others Is friendly, polite and easy to talk to
• can stay calm under pressure and solve problems
• Is ready to work in a fast-paced environment
• can work well in a team
• is up for learning new things
• has good computer and keyboard skills
• has Maths and English at GCSE grade 4 (C) or above (or equivalent)

If you’ve already completed a qualification or apprenticeship, it needs to be at a lower level or in a totally different subject to this one.

Why should I apply?

• be paid National Minimum Wage (based on your age)
• earn while you learn
• you will be working towards a Level 2 Customer Service Practitioner qualification
• access to the Local Government Pension Scheme
• great experience for your CV
• a supportive team, friendly atmosphere, and load of opportunities to grow

Most importantly, we’re looking for someone who brings energy, enthusiasm and a positive attitude.

If you’re motivated to learn, we’ll help you thrive.

This post requires a basic disclosure check with the disclosure and barring service.

Ready to take the next step?

please contact Robert Spencer a call on 01246 345054 or email robert.spencer@chesterfield.gov.uk for a chat about the role, or to apply please see below

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.

How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.

Closing date: 27 July 2025
Provisional interview date: 8 August 2025