Customer Services Advisor – 9 month Fixed Term with potential for extension.
Part Time, 29.6 hours per week
We have an exciting opportunity to join our Customer Services Team, based primarily at our Retford offices with flexibility to work at other sites as required. You will deliver a high-quality, front-line service as the first point of contact for customers, handling a wide range of enquiries relating to Benefits, Council Tax, Housing, Planning and other Council services, as well as operating the Council’s switchboard facilities.
This varied and rewarding role offers excellent opportunities to develop and enhance your customer service skills in a fast-paced environment. You will be committed to delivering exceptional customer care, with strong communication skills and the ability to remain calm under pressure. A professional, courteous approach, strong team working and the flexibility to meet service demands are essential to succeed in this role.
If you would like more information about the role, please contact Angela Dugher, Customer Services Supervisor on (01909) 533 533.
We offer a generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more. You can read about all our employee benefits here.
Follow the links below to review the Job Description and Person Specification, and to discover more about what its like to work for the council.
Please note: If you are reviewing this advert on an external site, some links may not be available. For full details and to submit your application, please visit our official website.
About The Council
Interested in joining our team?
Please select Apply Online to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills, and achievements.
Please note that the application process will require you to upload your CV. If you don’t have one to upload, you can download a CV template we’ve created to help you get started.
We value diversity and are committed to creating an inclusive workplace. We actively welcome applications from all sections of the community. Our recruitment processes are fair, transparent, and designed to ensure that everyone is treated equally at every stage.
If you need any help with your application, contact us at Human.Resources@bassetlaw.gov.uk or call 01909 533121, we are here to support you.
Closing date: Wednesday 20th May 2026
We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.
Interview date: Tuesday 9th June 2026
